Return & Refund Policy for B2B Customers

At HK CKT CO., LIMITED , we are committed to providing high-quality industrial-grade drone components and systems. Because our products are specialized, professional-grade equipment, our return and refund policy is structured to ensure operational clarity for our B2B partners.

1. General Return Policy

As a B2B supplier, we do not accept returns for "change of mind" or trial purposes. All sales are considered final upon shipment unless the product is found to be defective or damaged upon arrival.

2. Defective or Damaged Items

We take rigorous care in testing our products before shipment. If you receive a product that is defective or damaged during transit, please follow these steps:

• Notification: You must notify us within 7 business days of receiving the order. Please send an email to roy@cktdrone.com with your order number, a detailed description of the issue, and photos or videos demonstrating the defect.

• Verification: Our technical team will review the documentation. We may require additional troubleshooting steps or a remote inspection.

• Resolution: If a defect is verified, we will, at our discretion, provide one of the following:

  • A replacement unit sent via express shipping at our expense.

  • A repair service (if applicable).

  • A partial or full refund to your original payment method.

3. Non-Returnable Items

The following items are strictly non-returnable:

• Customized or modified components.

• Products that have been damaged due to improper installation, misuse, or failure to follow the provided technical manuals.

• Software or firmware that has been activated or updated.

4. Refund Process

If a refund is approved:

• The credit will be processed automatically to your original payment method (e.g., bank transfer, credit card) within 15 business days.

• In instances where logistical constraints (such as carrier service suspensions) prevent a replacement from reaching you, we will issue a full refund to your designated business bank account.

5. Shipping Costs

• For verified defective items, HK CKT CO., LIMITED  will cover the cost of return shipping if a return is required.

• If a return is authorized for any other reason, the buyer is responsible for all shipping costs, including duties and taxes.

6. Contact Information

If you have any questions regarding this policy or need to initiate a claim, please contact our support team:

• Company Name: HK CKT CO., LIMITED

• Email: roy@cktdrone.com

• WhatsApp: +86 15818596109

• Office Address: Unit 903A, 9/F, Cameron Commercial Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong